How long would it take for my order to be delivered ?
It will take 3-5 business days. For International delivery, we will get in touch with you shortly via email notification.
Is there any additional hidden charges ?
Delivery charges will be indicated during the checkout process, for both local and common international deliveries.
What is the exchange policy should I find the products unsatisfactory ?
We will try our best to exchange your order given stock is available. If not, email us directly at firstname.lastname@example.org and we will assist with refund.
I would like to order certain products but it says out of stock, what should I do?
You can order an item that is out of stock. Just enquire us directly through our email address.
How can I track my order ?
We will send you an email notification at every stage of the order for updates. For international delivery, we will provide a FedEx tracking number.
I will be attending the Airshow on multiple days, can I just self-collect ?
Self-Collection is available as an option at check-out. Under delivery mode, simply select self-collect and input your date of collection at our warehouse location.
My country is not listed under available destination, what do I do ?
Simply direct your enquiry to our email address at email@example.com and we will assist you accordingly.
What about customs for international deliveries ?
Items for shipment outside of Singapore may be subject to taxes, customs duties & fees levied by the destination country. Axxel Marketing is authorized to designate a carrier as your agent with relevant customs & tax authorities, to clear your merchandise, process and remit your Import Fees for such item.
What is onsite printing and how do I use the service ?
We provide full UV printing for our Memory Block and naming personalization for our Tote Bag. When you order them online, we will send a unique identification number via email after confirmation. On the day itself, simply present the number for onsite printing service.